Welcome to Proton Glow ("we," "us," or "our"). We appreciate your trust in us and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our AI chatbot and use our related services.
Proton Glow is a global provider of AI chatbot services, designed to assist engineers in the pharmaceutical industry. We are dedicated to not only providing a high-quality service but also to ensuring that we meet the highest standards of data privacy and security.
As a global company, we comply with all applicable laws and regulations, including the European Union's General Data Protection Regulation (GDPR), in relation to data protection and privacy. This Privacy Policy applies to all users of our services worldwide.
Your use of our services signifies that you agree with the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.
Should you have any questions or concerns about this Privacy Policy, please contact us at protonglow@gmail.com. Your privacy is our priority, and we are always available to address any concerns you may have.
We collect and process various types of personal data in order to provide and enhance our services. The categories of information we collect can be grouped as follows:
Personal Identification Information (PII): This includes data that you voluntarily provide to us when you create an account or interact with our chatbot services. The PII we collect may include your full name, email address, and job title or role.
User Interaction Data: We collect data about your interactions with our chatbot. This includes questions you ask, responses you provide, and the timestamp of interactions. This data helps us to understand how users interact with our chatbot, which assists us in improving our services and providing a more personalized experience.
Technical Data: We may automatically collect certain technical data about your device and usage of our services. This may include your Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our services.
User Feedback: If you choose to provide feedback on the services, we will collect that feedback and any additional information you choose to provide.
Please note that it is entirely your choice whether or not to provide us with personal data. However, some data may be necessary for us to provide you with our services. If you choose not to provide this necessary data, you may not be able to use our services.
We do not intentionally collect or process any sensitive personal data, such as information about your health, unless it's necessary for providing our service or you voluntarily choose to share it with us. If you choose to share any sensitive personal data, we will only use and process it in accordance with applicable laws and regulations.
We strive to ensure that all personal data we collect is accurate, complete, and up-to-date. However, the accuracy of the information largely depends on what you provide. Please inform us if your personal data changes during your relationship with us.
The information we collect from you is primarily used to provide, maintain, and improve our AI chatbot services, ensure the security of our platform, and communicate with you. Below, we outline the purposes for which we use your personal data:
Providing and Improving our Services: We use your Personal Identification Information to create your account, authenticate you when you log in, and enable you to use our AI chatbot services. We use your User Interaction Data to understand how you interact with our chatbot, which in turn helps us enhance its functionality, improve its performance, and fix any issues. Your feedback is invaluable in improving our services, making them more useful and intuitive for you.
Personalization: The User Interaction Data helps us understand your preferences and needs better. This enables us to personalize your experience by providing recommendations and making our services more relevant to your professional role in the pharmaceutical industry.
Research and Development: To remain competitive and meet our users' evolving needs, we may use the data we collect for research and development purposes. We analyze usage patterns, user feedback, and other data to improve existing services and develop new features.
Communication: We use your Personal Identification Information, such as your email address, to communicate with you. This can include responding to your queries, sending you updates about our services, informing you about changes in our terms, conditions, and policies, or providing customer support.
Legal Purposes: In certain situations, we may be required to use or retain your personal data to comply with legal obligations, resolve disputes, or enforce our agreements.
Data Analysis: We may use Technical Data for analytics to understand how our users interact with our services. This can help us identify trends, user behavior, and gain valuable insights to improve our services.
Please note, we carry out these activities to fulfill our contract with you, comply with legal obligations, protect your, ours, or others' interests, and/or for our legitimate business interests.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
The security of your personal information is paramount to us. Proton Glow implements a variety of robust security measures designed to protect your personal data from unauthorized access, use, or disclosure.
Data Storage: All personal data we collect is securely stored within the European Union. We leverage Firebase, a reputable and secure platform by Google, for data storage and user authentication. Firebase provides robust and secure infrastructure, ensuring the safety and integrity of your data.
Data Security: We have put in place appropriate physical, electronic, and managerial procedures to safeguard the information we collect. This includes, but is not limited to, using secure networks, encryption, and two-factor authentication. Our security measures align with or exceed industry standards and best practices to prevent any unauthorized access, alteration, disclosure, or destruction of your information.
Staff Training: Our staff and contractors are trained in data protection and are required to treat your personal information with the utmost confidentiality. They have access to user personal data only to the extent necessary to perform their tasks and are obligated not to disclose or use it for any other purposes.
Incident Response: In the unlikely event of a data breach, we have a response plan in place to swiftly secure the data, determine the cause, and take appropriate measures to prevent a recurrence. We will notify you and any applicable authorities of a breach where we are legally required to do so.
Despite our efforts to secure your data, please be aware that no security measures are perfect or impenetrable. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. We recommend that you protect the security of your account by using strong, unique passwords and keeping all login details confidential.
If you have any concerns about the security of your data, please contact us at protonglow@gmail.com. We are committed to working with you to resolve any issues and ensure the security of your data.
In the process of providing our services, we share your data with select third parties who assist us in operating our AI chatbot. We only share your data as necessary for the purposes described in this Privacy Policy and only with third parties that provide adequate protections for your data. Here are the third parties with whom we share your data:
Firebase (Google Inc.): Firebase is a development platform for apps, owned by Google. We use Firebase for secure user authentication and data storage. Firebase may process your Personal Identification Information and other data that you provide to us when creating an account or using our services. Google's privacy policy further explains how Firebase processes and protects this information.
OpenAI API: In order to operate our AI chatbot and provide you with its functionalities, we send the data you enter into the chatbot to OpenAI's API. This data is used to process your requests and generate appropriate responses. OpenAI may use the data sent via the API to improve their models and they apply robust security measures to protect the data. More information can be found in OpenAI's data usage policy.
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Please note that these third parties have their own privacy policies and we recommend that you review them. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
As a global company, Audit Ready Systems sometimes needs to transfer data to different locations around the world. Here's how we handle these transfers:
Storage within the EU: We use Firebase, a product by Google, for secure user authentication and data storage. All data stored on Firebase is located within the European Union and is therefore subject to the stringent data protection laws applicable in the EU.
Transfers outside the EU: In the course of providing our AI chatbot service, we send the data you enter into the chatbot to OpenAI's API. OpenAI's servers may be located outside the EU. However, we only transfer data to third parties, such as OpenAI, that provide a sufficient level of protection in accordance with EU data protection laws.
OpenAI uses strong encryption to protect the data in transit and at rest. Additionally, OpenAI may use the data sent via the API to improve their models, but such use is in accordance with OpenAI's data usage policy, which provides for robust data privacy protections.
In all our data transfers, we comply with the provisions set out in the General Data Protection Regulation (GDPR) regarding data transfers to countries outside the European Economic Area (EEA). This includes only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission, or using specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Your acceptance of this Privacy Policy followed by your submission of such information represents your agreement to these data transfers. If you have any concerns about the transfer of your data, please contact us at protonglow@gmail.com.
As a user of our services, you have several rights in relation to your personal data. We respect these rights and provide you with reasonable access and means to exercise them, where applicable. Here's a summary of these rights:
Access: You have the right to request access to the personal data we hold about you. You can access and update most of it by logging into your account. For other data, please contact us.
Rectification: If you believe that any personal data we hold about you is inaccurate or incomplete, you can request that we correct or complete it. Please update your data in your account where possible and notify us if you need assistance.
Erasure ("Right to be Forgotten"): You can request that we erase your personal data when it is no longer necessary for the purposes for which it was collected, or when, among other things, your data has been unlawfully processed.
Restriction of Processing: You have the right to request a restriction on the processing of your personal data under certain circumstances, such as while the accuracy of your personal data is being verified or if the processing is unlawful but you oppose the erasure of your data.
Data Portability: Where we process your data based on a contract or your consent, or the processing is carried out by automated means, you may request to receive your personal data in a structured, commonly used, and machine-readable format, and have the right to transmit this data to another controller without hindrance from us.
Objection: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes. If you receive any promotional or marketing communications from us and would like to opt out, you can do so by following the instructions in those communications.
Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you, unless such profiling is necessary for entering into, or the performance of, a contract between you and us.
Consent Withdrawal: If the processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.
Please note that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
To exercise any of these rights, please contact us at protonglow@gmail.com. Please note that to protect your privacy and security, we may need to verify your identity before fulfilling your request.
In addition to the rights above, you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable law.
Audit Ready Systems retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Usage Data: To continually improve and optimize our AI chatbot services, we retain your usage data indefinitely. This data includes your interactions with our chatbot, such as the questions you ask and the responses you provide. The indefinite retention of usage data allows us to constantly refine and enhance our AI model to provide a more useful, accurate, and personalized service to you and all our users.
Your usage data is anonymized and/or aggregated whenever possible to protect your privacy. It is used strictly for improving our services and is not shared with any third parties, except as disclosed in this privacy policy.
Account Information: We keep your account information, like your name and email address, for as long as your account is in existence because we need it to operate your account. In some cases, when you ask us to delete your data, we may need to retain a minimal amount of information to keep a record of the deletion, to complete any transactions you began prior to requesting deletion, or to comply with our legal obligations.
If you choose to close your account, we will delete your personal identification data in accordance with applicable laws and regulations. However, we may retain some of your data as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our services.
For any queries or requests related to data retention, please contact us at protonglow@gmail.com. Your data privacy and security are our utmost concern, and we are committed to handling your data responsibly and in accordance with legal requirements.
Audit Ready Systems uses cookies and similar technologies to provide and support our services. Cookies are small data files placed on your device that allow us to recognize you when you visit our site and make your use of the site more convenient.
Session Cookies: We use session cookies, which are temporary and disappear after you close your browser, to manage your sessions. These cookies are essential for you to use the services on our website. They help us ensure that your session is secure and verify your details as you navigate through our website, preventing any fraudulent activities.
Please note that we do not use cookies for any purpose other than those stated in this policy, such as tracking or targeting advertisements.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies may negatively impact your user experience, and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser's toolbar.
If you want to learn more about cookies, or how to control, disable or delete them, please visit www.aboutcookies.org for detailed guidance.
If you have any questions about our use of cookies or other technologies, please contact us at protonglow@gmail.com.
Audit Ready Systems reserves the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the “effective date” at the top of this Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Your continued use of our services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If you disagree with any changes to this Privacy Policy, you will need to stop using our services and deactivate your account.
If you have any questions about this Privacy Policy, please contact us at protonglow@gmail.com.
If you have any questions, concerns, or comments about this Privacy Policy or our privacy practices, or if you would like to exercise your rights related to your personal data, we encourage you to contact us. You can reach out to us in the following ways:
We are committed to resolving any complaints about our collection or use of your personal data. If you are not satisfied with our response or believe our processing of your personal data does not comply with data protection laws, you can lodge a complaint with the competent data protection authority.
Your privacy is extremely important to us, and we strive to ensure your personal data is handled in a secure, lawful, and transparent manner. We appreciate your trust in providing us your personal information, and we are committed to using it responsibly and in accordance with this Privacy Policy.